# Customer Support To reach our dedicated support team, you have multiple convenient options: ### Online Form Submission: Visit our main website at [https://fiingate.vn](https://fiingate.vn/) and navigate to the "**Contact**" tab. There, you will find an online form specifically designed to collect your inquiries and feedback. Fill out the required fields with accurate information and provide a detailed description of your query or issue. Our support team will review your submission and respond to you promptly.

Figure 1: Online Form

### Help & Contact Us Section within FiinGate While using our product, access the Help section within the header. Look for the "Customer Support" section, which is specifically dedicated to addressing user inquiries.

Figure 2: Help section

### Email Communication Alternatively, you can directly email our support team at . Compose a detailed email outlining your query or issue, providing any relevant information and screenshots if applicable. Our support team will review your email and respond to you as quickly as possible. #### Please note the following guidelines when reaching out to our customer support: a. Provide Accurate Information: When submitting a form or sending an email, ensure that you provide accurate and relevant details to help us better understand and address your query or issue effectively. b. Be Clear and Detailed: When describing your query or issue, provide clear and concise information, including any error messages or specific steps that led to the problem. The more details you provide, the quicker and more accurately our support team can assist you. c. Check Spam/Junk Folders: If you haven't received a response from our support team within a reasonable time frame, please check your spam/junk folders in case our response has been mistakenly filtered. d. Be Patient: Our dedicated customer support team endeavors to address support requests in a timely manner. However, it is important to acknowledge that certain common errors may arise, including the possibility of missing some requests or experiencing delays in assisting users due to a high influx of inquiries. Please be assured that we are committed to responding to all of your requests. If you require immediate assistance, we kindly ask you to reach out to us via our hotline. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.fiingate.vn/manual/support/customer-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.